Terms and Conditions
How to Book Quotes & Reservations
Bookings can be made over the internet at www.107george.com.
Reservations are subject to availability and actual pricing at the time of booking.
Verbal & Written quotes are valid for 24 hours only. Any verbal quote given is only an estimate of the price, which will be subject to written advice on confirmation of the reservation from your booking agent.
Bookings made via 107 George or any online travel agency are not confirmed until a deposit has been charged \ & or received & confirmed in writing by 107George. Any technology errors will not be honored.
Same-day bookings need to be paid in full and virtual check-in completed by 7pm
Dynamic Pricing Policy
107George has a dynamic pricing policy, also referred to as surge pricing, demand pricing, or time-based pricing. 107George algorithms set pricing for our accommodation based on market demand. And will automatically increase or decrease at different times based on this algorithm. The best available rate is offered at the time of booking and cannot be changed.
Group Booking Terms and Conditions
• A reservation is considered confirmed only upon receipt of a 50% non-refundable deposit.
• The non-refundable deposit must be paid within 7 days of quote to secure the booking.
• The 50% deposit is non-refundable under any circumstances.
• In the event of cancellation, the client forfeits the non-refundable deposit
• The remaining 50% of the total booking cost is due 2 weeks prior to the scheduled arrival date.
Number of Guests:
• The final number of guests must be confirmed 2 weeks prior to the scheduled arrival date. Any decrease in numbers after this date will not result in a refund
• Additional guests may be accommodated based on availability and will incur additional charges.
Changes to Reservation:
• Any changes to the reservation (dates, number of guests, etc.) are subject to approval and may result in additional charges.
• All guests are expected to adhere to the rules and regulations of the property. Any damage caused by the group will be the responsibility of the client.
Refunds and Adjustments:
• No refunds or adjustments will be made for late arrivals, early departures, or unused portions of the reservation.
• The Property is not responsible for circumstances beyond its control, including but not limited to natural disasters, government restrictions, and acts of terrorism.
• The client assumes full responsibility for any injury, loss, or damage to persons or property arising from the use of the property during the reservation period. By making the non-refundable deposit, the client acknowledges and agrees to these terms and conditions.
Seasons subject to change or added without notice.
If any part of the reservation falls on this date the entire reservation is non-refundable.
Full payment must be received at least 31 days prior to check-in. For bookings made inside 31 days prior to check-in full payment is required at time of booking. A 1.5% credit card surcharge will apply to Visa, Mastercard and 3% to American Express credit card payments. If paying by credit card, the balance will be automatically processed from the nominated card.
If deposit or final payment is not received by the due date, 107George reserve the right to cancel the booking, keep the initial deposit & seek the balance plus costs associated with debt collection.
Confirmations are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.
Credit Card Payments
A 1.5% credit card convenience fee will apply to visa, Master card credit card payments. Credit card must be present when checking in or please phone us for alternative arrangements. All credit card surcharges are non-refundable.
All payments must be processed through our online payment portal. 107George have implemented 3D security payment technology. 3D Secure is a protocol (set of rules) that provides extra protection for merchants and customers for online payments. It is used to authenticate the cardholder during payment processing, similar to entering a PIN for an ATM or EFTPOS transaction
After entering in your credit card payment details your bank will send you a One Time Pin to your mobile phone or ask you security questions that you have set up to authorise the transaction. If you are unable to pay with credit card contact our reservations team and we can supply direct deposit bank details.
Payments accepted include credit cards (Visa, MasterCard). Prices quoted are in AUD and all payments must be made in AUD.
Cancellations Policy for bookings made via this website:
(Excludes online travel agents reservations)
Low Season: 107George offers free cancellation up to 11:59 pm 8 days prior to arrival and guests will receive a full refund. Cancellation inside of 7 days prior to arrival the deposit and balance are non-refundable.
Peak Seasons: A non-refundable 30% deposit is required within 24hrs of booking. Full payment is due 31 days prior to arrival.
Cancellation fees: 30% of reservation total if cancelled at least 31 days prior to arrival. 100% of reservation total if cancelled within 31 days to arrival.
If any part of the reservation falls on this date the entire reservation is non-refundable.
Cancellations Policy for bookings via an online travel agent
Please refer to your booking confirmation from the online travel agent for the cancellation policy, or contact their customer support.
Any changes to dates or length of stay is to our discretion only, its dependent on many factors such time of year, booking agent fees, notice given, chances of space being resold. Any agreed changes must be in writing and administration charges will apply.
Reservations & accommodation bookings may not be transferred or sold to another person or entity.
Rates are effective from 10 December 2022 and may be changed at any time. Prices listed are in Australian Dollars and are inclusive of GST where applicable.
Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until a deposit is received.
All rates on this website and all online travel agent websites are inclusive of a guest booking fee charged at $10 per night
Cleaning and Servicing
All our apartments are cleaned prior to and after your stay. Each apartment includes linen and towels for the standard bedding. Sofa bed linen and extra persons are charged on a per night basis (minimum nights apply) and will be listed on your booking if included. All apartments come with a supply starter pack. Supermarkets and convenience stores are located close by for top-ups. Daily servicing can be arranged at an additional cost.
Standard check-in is from 2 pm & standard check-out is 10 am.
For guaranteed arrival prior to 2 pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
For arrival outside our standard reception closing time of 5pm, please advise of arrival details at time of booking so that we can arrange to forward to you a copy of our after-hours check-in procedure. Public Holidays are also considered after hours.
We do not accept check-ins or check-outs on Christmas Day.
Late check-out after 10 am will incur the following additional charges applied to your account:
10 am to 12 pm – 50% of daily rate (*subject to availability on the day)
After 12 pm – the full daily rate applies
Virtual Check-In, Security Deposits, Credit Card Pre-Authorisations.
Cash bonds will NOT be accepted.
A credit card authorisation (pre-auth) or imprint will be required at the time of check-in and may be used to cover incidental items such as (but not limited to): Function fees, consumables, breakages, or damage incurred during your stay. Extra Cleaning Charges. Visa or Mastercard is only cards accepted for pre-auth.
Current pre-auth amounts for a security bond are in the amount $100.
The pre-authorised amount is set aside by the credit card company for a period of up to 7-10 days after departure. The pre-authorisation will affect your available fund balance or spending limit. For more information on this practice, we suggest the cardholder contact their card issuer.
The number of occupants allowed are as per approved on the guest registration forms and as advertised. The use of the property for functions, parties or other like gatherings are STRICTLY PROHIBITED. Use of the property for such events or other than as accommodation will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including a unauthorised function/extra cleaning fee of $4,000) being charged to the guests credit card, if insufficient funds are available, the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs. Guest are required to keep noise to an acceptable level and all properties have a 10pm noise curfew, failing to comply with this will result in police being called, cancellation of the reservation, removal from the property and loss of bond & all tariffs.
No animal or birds are allowed to be brought to or kept on the property. Any cleaning or pest treatment costs incurred as a result of an animal or bird being brought to or kept on the property will be charged to the guests including any accommodation nights needed to rectify.
The guest shall inform management of any condition that may cause damage to the property. If the property is damaged due to accidental, negligence, or wilful act of the guest or the guests’ invitees the property will be repaired by 107George at the cost of the guest.
Upon the expiration of the holiday agreement, the tenant shall redeliver the property amenities, furniture, appliances, and any other applicable aspects of the property, in as good condition as at the commencement of the agreement.
The Guest and the Guest’s invitees must respect and preserve the residential amenity of the property, maintain the security of the property, abide by any noise warnings issued by 107George, the security company, police or any other regulatory authority refrain from engaging in any drunken, obscene or anti-social behavior.
Noise curfew: Noise must be reduced to a minimum after 10 pm. You must also come indoors after 10 pm to socialise.
No Parties or Mass Gatherings: Our rates do not allow or permit the use of the property for parties or mass gatherings.
No extra guests permitted: No extra guests are permitted to reside or stay at the property without consent from 107George. If permitted extra charges will apply.
Penalties: The 107George management team take breaches of the above house rules and other issues involving common sense seriously. Please remember while you are on holidays neighbours live here every day, please respect their homes. We have and will evict guests and charge the penalty if these house rules are broken.
Please ensure air conditioners are switched off prior to departure, doors to be closed on departure.
Apartments: Please ensure that you leave the apartment in a tidy condition, please remove rubbish, bins provided at the front of the property, also wash and replace used dishes or load the dishwasher. Furniture not to be moved outside. Failure to do so may result in
extra cleaning charges.
All rooms managed by 107George are privately owned properties. In the unlikely event or any other situation whereby 107George cannot provide accommodation as previously confirmed, The 107George team will always attempt to relocate clients into an alternative accommodation of equal quality if available or refund the total amount paid.
Extra Person Charges and Extra Bedding
Additional charges will apply if extra beds or linen (including rollways or sofa beds) are required. Prices for any other combination of children and adults should be obtained from your travel consultant. Please ensure this extra bedding is listed on your confirmation. Extra bedding is only provided if listed on your confirmation.
Whilst care is taken to ensure that the description of facilities and services of the apartments are accurate, these are continually being changed, upgraded, and on occasion taken out of service or are simply waiting for repair. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with their travel consultant at the time of booking. 107George cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services. In accordance with recent Government directives in response to slowing the spread of COVID-19, some property facilities may experience temporary closures or changes to operating times and/or services provided.
Property room photos may not be specific to the actual room allocated. Photos are indicative only. The accommodation facilities listed may not apply to all room types.
We may need to reject or cancel a booking due to a technology error or error made by a third party, an online travel agent by either human or technology. Errors are rare but occasionally double bookings are received as well as pricing errors, incorrect room/property descriptions or incorrect photos.
Electrical & Plumbing Repair Policy
The following is our repair policy for any item including Air Conditioning, Fridge / Freezer, Dishwasher, Washing Machine, Dryer, TVs, Foxtel, Wifi, Plumbing & Electrical. We have set contractors and technicians in place, and in most cases, they are able to attend within 1-2 business days. In some cases, parts will need to be ordered from the manufacturer or the item will need to be replaced. Our policy is to schedule repairs on the next available business day. We do not offer compensation on all items (see below) however we do try and repair or replace them as soon as possible. Any compensation that is offered is at the discretion of Management.
Key Collection & After Hours Arrival
On the day of arrival, when your room is ready you will be emailed and or texted a copy of your door entry code and car parking allocation.
Extras and configuration errors that are reported after hours cannot be rectified until the following business day.
Body Corporate By-Laws & House Rules
All guests and guests visitors must acknowledge and follow all body corporate by-laws & house rules. Some by-laws breaches result in fines from the body corporate which will be passed on to the guest.
Some of our accommodation is equipped with back-to-base smoke alarms, accidental setting off of these smoke alarms results in the fire brigade attending, if the fire brigade attends a false alarm this will result in a fine from the fire department, these fines are expensive and passed onto the guest.
Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
Maps & Images
Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this brochure have been supplied by tourism authorities, including Tourism Queensland.
We strongly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage, and loss of money and medical expenses.
Not Included In Price of Holiday
Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.
Meals and transport are not included in the rates, please visit the website for more information.
The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
Travel documents will be available to view and print off the website or will be forwarded by post or email when full payment is received.
All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID if requested on check-in.
Package Prices and Per Night Prices
Per-night prices are to be used as an indicator only and not as an extra night rate.
Damage, Missing Items, or Keys
Any damage to the room must be reported ASAP to ensure we have adequate time prior to the next guest to fix or replace them. All costs including after-hours costs, room downtime, express postage, and $55ph administration fee are charged for all damage or lost keys. A minimum admin fee of $55 applies to all damage & lost keys. Admin charges are for accessing the damage, reporting, obtaining quotes, liaising with guests, taking payment, checking on completed, paying third parties, etc.
Debts Owed and Debt Collecting Policy
Any debts that arise from your accommodation, non-payment of accommodation, credit card chargebacks, damage, body corporate fines, function fees, damage, missing keys or items, etc will be passed onto a debt collection company if not repaid within 48 hours. All costs associated with chasing the debt, including the debt collection fees and court costs will be added to the debt.
The law of Queensland governs your use and occupation of the property during your reservation. You agree to submit to the exclusive jurisdiction of the courts of Queensland.
107George both for itself and on behalf of its employees or agents do not accept any responsibility for any act, omission, default, or neglect of themselves, their employees, or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilizing the travel services provided by 107George, you agree that:
107George shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. 107George will not be liable for any accident, injury, delay, property damage, or personal loss to you or those traveling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, the act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
Please note that all travel documents and observance of laws and regulations of various Governments are your responsibility.
Every effort is made to ensure that information displayed on this website is correct. Information and rates and 107George websites are subject to change without notice.